Unauthorised Overdraft - Excessive FNB Bank Charges and iffy 'Reserve Payment' System

FNB, You have recently added an unauthorised overdraft to my account and then every time money is deducted for this account when in arrears, you honor the payment and charge a varying amount.

You should just decline the payment of there is not enough money in the account.

An example of the charges on my account are: 19 nov - 1 item - R180.oo 18 nov - 1 item - R90.oo 17 nov - 2 item - R225.oo

TOTAL R 495.oo

Also, how is one item charge R180 on one day and then R90 (50% less) another day.

I see there are other complaints about this appearing online now.

If a customer wants an overdraft, they will ask for one.

The bank account should work normally in that if there is no money, any attempted payment from it will be declined (NOT honored and then you give us a huge bank charge).

This is made far worse by your 'reserved payment' system.

For example: 1st Nov, account is R1,000 in credit. 2nd Nov, two purchases made for R400 (Balance R200) 5th Nov, payment taken for purchases made on 1st Nov for R300 (Balance -R700) - Bank charges '#ITEM PAID NO FUNDS - 3 ITEMS = -R315.00

These 3 'ITEM PAID NO FUNDS' items were made on 1st Nov, when money was available (account in credit).

We need answers and I need a refund please.

And remove this unauthorised overdraft or I'll have to find a bank that (1) cares, (2) operates with integrity, and (3) is not operating in this way.