SK
Shirley K
1 reviews | Active since Jan 2019
21 Jan 2019, 14:20
Unauthorised Media Bridge Stop Orders from FNB account not being resolved by the bank.
Unauthorised stop orders from Media Bridge from my bank account investigation still not finalised. Worse I have sent email FNB to fnbcare. as advised by their compliance department yet have not received any respone on the matter as promised last year 15th December 2018. I am disappointed in manner FNB is handling such issues as I have been their customer over 4 years.
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Replies (2)
FNB (First National Bank)'s replyOfficial
21 Jan 2019, 14:51Good day Shirley,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply21 Jan 2019, 14:51
Official
Good day Shirley,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
SK
Shirley K's updateReviewer Update
21 Jan 2019, 14:52Thank you for prompt response. I await further feedback from relevant department.
SK
Shirley K's update21 Jan 2019, 14:52
Reviewer Update
Thank you for prompt response. I await further feedback from relevant department.