VW
VERMEULEN W

1 reviews | Active since Jan 2015

27 Mar 2015, 12:49

UNAUTHORISED ******* DEDUCTIONS

I have a problem with FNB, that has deducted money (R1520.00) *******ly and unauthorised from my new bank account.<br> <br> I have logged a complaint but are definitely not satisfied with any of the feedback I have received, and only got calls from FNB today (I logged my complaint on Wednesday 25/03) after threatening to contact the Ombudsman as well as going to put it on Hello Peter. <br> This account was opened on a new account number on 26 February 2015. My first salary payment to this account was on 24/03/2015. On 25/03/2015 an ******* deduction of (R1520.00) and without my consent or knowledge was deducted at 09h32 in the morning. I immediately contacted the lady who deals with our company's employee bank accounts and assists in opening them and informed her of this ******* deduction. She said she will check and give it through to the right departments. No one contacted or even mailed or sms'd me informing me that they are looking into the problem. Then yesterday afternoon after 16h20 I emailed again requesting feedback or I will report to the Ombudsman.<br> <br> I mailed Ombudsman and still no calls and no money

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2015, 13:32
Official
Hello VERMEULENWANDA,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 656607 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)