1 reviews | Active since Oct 2011
Unauthorised FNB service costs
Upon reviewing my premier credit card account I noticed a number of charges by FNB in respect of "#Slow Lounge Entry Fee". I checked my travelling dates and all my visits to the slow lounge fell within the rules for free access.
I called the relevant card division on 7 September 2017 and spoke to Craig who upon reviewing his own system confirmed that it appeared that I have been charged incorrectly and that he would escalate and would probably be refunded in a day or two.
To date I have received no feedback from FNB and these charges have still not been reversed. This is **************** and FNB should take some ownership of their tardy response/service.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)