1 reviews | Active since Oct 2017
Unauthorised deductions on my account
I logged a complaint with FNB on the 2nd October. The credit card department followed this complain up, had a mail on the 10th October from credit department stating that the my account was closed. 1. I againt logged a complain as I wanted to know of the money deducted on my account of R317,82. 2. If my account closed, this was unauthorised deduction which I wanted it to be reversed. 3. This was just vage, account closed then why are they deducting from my account? FNB have to reverse that as I complained but they just ignored this! From the second till now? Pls help.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)