Unauthorised deductions from my account
<p>I have an FNB Platinum credit card and have been struggling for months to stop an ongoing UNAUTHORISED deduction for "Top Up Debt Protection" cancelled and refunded.</p> <p> </p> <p>I have tried phoning hundreds of times and I have sent e-mails to ********** 5 times. NOTHING happens. All i get is an automated response giving a reference number ********** 6.</p> <p> </p> <p>FNB is *****ing my money!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref. 118****
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref. 118****
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)