JH
Jordan H
1 reviews | Active since May 2019
31 May 2019, 09:28
Unauthorised deductions
on the 24/05/2019
FNB deducted an amount of R10600 from my current account and transferred it into my credit card without my consent.
This amount is not reflecting in my credit account after I was told that it would within 7 days. I have also received poor service from the team of private bankers as they do not answer my questions and are reluctant to help. I have been an FNB client for 14 years and this is the worst service I have received.
FNB just simply does not want to reverse this transaction, putting me in a very bad financial situation.
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FNB (First National Bank)'s replyOfficial
31 May 2019, 14:18 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply31 May 2019, 14:18
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***