Unauthorised Deduction & Delayed Refund – FNB Loan Payment

On 15 June 2025, an amount of R2,349.83 was wrongfully deducted from my FNB Cheque Account towards my Personal Loan. However, this loan repayment is only due on 5 July 2025.

I immediately contacted FNB Loan Collections on the same day and spoke to Phumzile, who advised I should reach out again on 17 June, once the transaction reflected, so that a refund could be processed.

Today, 17 June 2025, I spoke to Mogomat on the chat platform. First, I was told that the money cannot be refunded. After insisting on getting my money back, the story changed to “the refund has been escalated” and then I was told the refund would take 3–5 working days.

This is unacceptable. The deduction was unauthorised. There is no valid reason I should be penalised for an error on FNB’s side. I need my money refunded TODAY – not in 3–5 working days. This delay causes unnecessary financial strain and reflects poorly on your service standards.

I expect urgent feedback and a same-day reversal of this deduction.