1 reviews | Active since Nov 2016
Unauthorised Deduction
Upon opening my account, I was informed that my temp and embossed card was FREE (first issue). As I'm working through my statement, which I hardly do as I "trust" my bank, I find a deduction of R140 for a replacement card!!! I have never actioned a replacement card!!! You call client care and you get transferred from pillar to post. Absolutely pathetic.
Hello Alli-Cat-Jan ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Alli-Cat-Jan ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***