RD
Raelene D

1 reviews | Active since Oct 2017

26 Oct 2017, 10:34

Unauthorised deduction

Hi There,

I have seen on my internet banking that there was an amount of R 532.00 that was deducted with no reference, but the transaction description is Emmes ***. I contacted your call centre who said they are not able to tell me the name of the company but provided me with a contact number of *** - when i google this number it pops up as ABSA, i then phone ABSA who cannot assist me!

I want this resolved!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2017, 11:05
Official

Hello Raelened ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2017, 11:05
Official

Hello Raelened ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)