Unauthorised debits MULTID FORCURMD

I am writing to formally raise a complaint regarding unauthorized debit transactions labeled as MULTID FORCURMD, which have occurred on my FNB accounts. This is not the first instance, and I am deeply dissatisfied with the manner in which this issue has been handled.

To date, I have experienced three unauthorized debits:

The first two transactions were for R500 each. The most recent transaction was for R220. Each time I report the issue, my card is cancelled, and I am issued a new card at my expense. Despite this, I have received no evidence of a refund for the unauthorized debits, and the root cause of the problem remains unresolved. This issue has now affected both my account and my husband’s account, making it clear that there is a systemic problem that requires urgent attention.

The repeated cancellations and reissuance of cards, coupled with the lack of a proper resolution, create an impression of negligence and disregard for customer trust. This approach is unacceptable for a financial institution entrusted with safeguarding clients' funds.

After 10 years of banking with FNB, I am extremely disappointed by this experience. I am clearly left with no other choice but to terminate my relationship with your bank. For anyone reading this review please think twice before banking with FNB.