1 reviews | Active since Dec 2016
Unauthorised Debits from FNB!
<p>Who gave you permission to debit my bank account to pay for the installments on my credit card? All your calls are recorded and I specifically did not authorise a debit order the last time I called the contact centre!!! This is the second time it has happened, it stops TODAY! The incompetence of your staff goes hand-in-hand with FNB's terrible reputation! I paid my installment 03/12/2016 but you still go ahead and debit my account, without authorisation! </p>
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is ***.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is ***.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)