UNAUTHORISED DEBITS

FNB WILL BE THE DEATH OF ME, EVRY MONTH I HAVE TO BE ON THE PHONE WITH THEM REGARDING THE SAME UNAUTHORISED DEBIT ORDER. I HAVE BEEN HOLDING ONN THE LINE FOR AN HOUR EVRYTIME A CONSULTANT PICKS UP THE PHONE THE CALL GETS CUT OFF IM NOT SURE WHETHER ITS DONE DELIBERATELY OR NOT BUT I NEED THIS DEBIT ORDER REVERSED ASAP.