UNAUTHORISED DEBITS

I HAVE MOVED FROM FNB TO NEDBANK DUE TO THE ABSOLUTELY HORRIFIC SERVICE IVE RECEIVED OVER THE LAST FEW MONTHS. I CANCELLED ALL SERVICES WITH YOU, AND UNFORTUNATELY HAVE A SMART SPEND LOAN WHICH REMAINED ACTIVE. MY INSTALLMENT IS 3,337.66 PM. THIS SUCCESSFULLY DEDUCTED FROM MY NEW NEDBANK ACCOUNT YESTERDAY. ITS REFLECTING AS A SUCCESSFUL PAYMENT ON MY LOAN ACCOUNT WITH FNB.

NOW, CAN SOMEONE PLEASE EXPLAIN TO ME WHY THE HELL ANOTHER R3789 WAS DEDUCTED FROM MY FNB ACCOUNT THIS MORNING? I'VE SPOKEN TO 5 DIFFERENT PEOPLE AT YOUR VARIOUS CONTACT CENTRES AND I'VE NOW BEEN TOLD ITS MY NEDBANK LOAN - WHICH I DONT HAVE. MY NEDBANK HOME LOAN - WHICH I DONT HAVE AND ULTIMATELY MY FNB LOAN, WHICH DOESNT MATCH THAT AMOUNT, AND ALREADY WENT OFF YESTERDAY. SO ALL IN ALL FNB DEDUCTED R8000 OUT OF MY ACCOUNTS THIS MONTH AND NO ONE SEEMS TO KNOW WHAT FOR.

CAN A MANAGER CONTACT ME, IMMEDIATELY REGARDING THIS BULL**** BECAUSE THIS IS THE EXACT REASON THAT I'VE CANCELLED ALL MY SERVICES WITH YOU. ITS BECAUSE OF **** LIKE THIS THAT I LEFT THE BANK I'VE BEEN WITH FOR ALMOST 10 YEARS. NOW THE DEBIT CANNOT BE REVERSED BECAUSE ITS AN FNB DEBIT ORDER AND I HAVE TO WAIT 5 DAYS. HOW DO YOU EXPECT ME TO PAY MY RENT?

I DEMAND TO KNOW WHAT THIS DEBIT ORDER WAS FOR AND TO HAVE THE FUNDS REVERSED TODAY STILL. TIRED OF FNB DOING WHATEVER THE HELL THEY WANT AND THE CUSTOMERS JUST HAVING TO ACCEPT IT.

ALSO NOTE THAT MY CELL NUMBER ON YOUR SYSTEM IS OLD. THE NEW NUMBER IS LINKED TO THIS COMPLAINT. DO NOT RESPOND SAYING YOU COULDN'T CONTACT ME BECAUSE YOU DID NOT BOTHER TO CHECK THE NUMBERS.