Unauthorised Debits

FNB Loan and Collections department has showed me that it can be the most devastating bank to be with, so unreliable , inconsiderate bank for its reputation. i am currently having a big problem with FNB Loan and Collections as a result of its messed up internal communication.

I had a loan with FNB and had maintained good repayment untill i lost my job November 2017 and had notified the bank about this.

March 2019 i was employed and i took the initiative to call FNB and make new payment arrangements. a few days later i recieved a call from DMC for collection, which i did not have a problem with.

I Made an arrangement i can afford of R400 with one of thier collection companies DMC successfully.

The worsed followed. Month end May DMC Debited R400 from my Account as per arrangement, and then FNB still came in my account and debited R1528 and i queried this and the money was reversed to my account. Thinking i will be carrying on with my arrangement as agreed with DMC as my account is handed over. June 30 the worsed happened, DMC debited my account R400 which was fine. the FNB continued to Debit my account R764 and then later debited my account another R1377. This is so pathetic i have made an arrangement.

I went in FNB Benoni Branch to quiry this nonsense and have my money reversed back in my account without any success. i held the phone for 1:15:02 hoping to get assisted, what i got is a pathetic service, call centre stuff transferring me from pillar to post without a definite answer of when im getting my money reversed. What a terrible service from the so called best bank.

I want my ****en money in my account please and i will continue with the arrangement with you collections company, i dont understand why the hell was my account handed over for collection if FNB would still process unauthorised debit orders in my account, im changing my account and going to a better bank that is going to respect its customers accounts.

im tired of this nonsense i want my ****en money back. I am Thabiso ********** 714, somebody helpful please call me and get this mess sorted. i want my money.