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Matapa M

1 reviews | Active since Nov 2011

25 Feb 2018, 20:56

Unauthorised debits

I havr a serious problem of unauthorised debit ordered since Nov 2017. When i go to the branch they tell me that the is nothing the bank can do to stop those debit orders but i must talk to the company that debit. I mean how can i talk to a company that i dont even know. I have been banking with fnb for about 13 years but now i think the only option is to cancell my fnb account because clearly fnb cannot protect my money

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Feb 2018, 09:53
Official

Hello Roscinam ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***