1 reviews | Active since Nov 2011
Unauthorised debits
I havr a serious problem of unauthorised debit ordered since Nov 2017. When i go to the branch they tell me that the is nothing the bank can do to stop those debit orders but i must talk to the company that debit. I mean how can i talk to a company that i dont even know. I have been banking with fnb for about 13 years but now i think the only option is to cancell my fnb account because clearly fnb cannot protect my money
Hello Roscinam ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Roscinam ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
