Unauthorised Debiting of money

Item: FNB (First National Bank)
Rating: 1
Author: Bronwen L

<p>Hi FNB, again money debited from my account for no reason. I have tried to contact and email and yet no response received. This has happended before and I thought the last time we spoke that would be the end of it, but its now happening again. WHAT IS GOING ON?? please call em as i cnnot waste anymore airtime trying to get answers from the contact centre- Edward Retief ********** 857. acc no: ********** 0358</p>

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Replies (2)

FNB (First National Bank)'s replyOfficial

14 Sept 2016, 13:15

Good day BRL,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.

We apologise for any inconvenience caused

Kind Regards

Complaints Resolution

Melinda Duvenhage

FNB (First National Bank)'s reply14 Sept 2016, 13:15

Official

Good day BRL,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

As per our telephone conversation I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.

We apologise for any inconvenience caused

Kind Regards

Complaints Resolution

Melinda Duvenhage

Bronwen L's updateReviewer Update

14 Sept 2016, 13:29

Thank you Melinda

Bronwen L's update14 Sept 2016, 13:29

Reviewer Update

Thank you Melinda