JN
JESSICA N
1 reviews | Active since Feb 2018
02 Mar 2023, 08:19
UNAUTHORISED DEBIT YET AGAIN AND ZERO ASSISTANCE
Once again FNB has allowed a debit to go off from my account without there being any existing debit order. I am trying for the last hour and a half on the chat to resolve the matter but the chat is slow and disconnects. I am so highly irritated with FNB for doing this again. I am trying to dispute it on the app but the particular payment is not showing so i can select it from the dispute page
Helpful (0)
Replies (3)0
Replies (3)JN
JESSICA N's updateReviewer Update
06 Mar 2023, 10:03All required information was emailed as requested on Thursday.
There has been no response since then.
There has been no response since then.
JN
JESSICA N's update06 Mar 2023, 10:03
Reviewer Update
All required information was emailed as requested on Thursday.
There has been no response since then.
There has been no response since then.
JN
JESSICA N's updateReviewer Update
08 Mar 2023, 17:29There has been no update on this other than an agent calling me to yet again provide the infomration i provided numerous times already. He says the transaction in question was not a debit but a card transaction which means its *****. I received an email from Natasha Natasha Adolph a complaint specialist confirming the complaint is being dealt with , however there has been no further assistance or resolution.
JN
JESSICA N's update08 Mar 2023, 17:29
Reviewer Update
There has been no update on this other than an agent calling me to yet again provide the infomration i provided numerous times already. He says the transaction in question was not a debit but a card transaction which means its *****. I received an email from Natasha Natasha Adolph a complaint specialist confirming the complaint is being dealt with , however there has been no further assistance or resolution.
JN
JESSICA N's updateReviewer Update
10 Mar 2023, 19:09Can someone that is competent please rectify this. I received an email saying this was bank your change why is the ref cell ? Fyi fnb consultant bank your change has the ref bank ur change? I would like to speak to a manager directly if this is a card charge and not a debit then its ***** and fnb must rectify it
JN
JESSICA N's update10 Mar 2023, 19:09
Reviewer Update
Can someone that is competent please rectify this. I received an email saying this was bank your change why is the ref cell ? Fyi fnb consultant bank your change has the ref bank ur change? I would like to speak to a manager directly if this is a card charge and not a debit then its ***** and fnb must rectify it