1 reviews | Active since Jun 2023
UNAUTHORISED DEBIT ORDERS ON MY FNB ACCOUNT!!
I am sharing a factual account of incidents where my account is being debited *****ulently and I have not received proper assistance from FNB. I have been a loyal customer with FNB since around 2015 to date and I was happy with their service and never have I experienced anything wrong with my accounts. However, In March 2023 ,I was debited with two small amounts , in May a large amount and in June the largest yet.
I contacted FNB ***** line and the consultants assisted me in doing reversals every time there was a *****ulent debit, but they cannot assist me with a proper long term solution. One of the agents informed the debit order is coming from Vodacom and I need to contact them to assist, but I've never had a contract with Vodacom or any contact with them prior where they would have my information. So their solution is every time I am debited I need to contact them and they will reverse it but that is not solving the issue. Today they blocked it for me and informed me that only if the reference is the same/ an amount is the same can they block a unauthorized debit orders off my account
The consequences for me is having a stain on my credit record, for the first time in my life I have debit orders that bounced and were thus unsuccessful and I need to make arrangements to pay my creditors.
Despite my indication to the consultants /staff that I feel my money is no longer safe , I have not received any positive solutions, It is now my responsibility to contact all entities that needs payment, my time wasted. my credit record that suffers, my extra charges. and no solution. In fact I am told it was not only my account that had this issue and many other FNB clients experienced the same Vodacom debit.
Does this mean my money is no longer safe in my FNB bank account. Do I now need to move to another bank so that I don't have this issue?
It started at first where I noticed strange debit orders go off my bank account in small amounts and thereafter larger amounts by Vodacom. I reported it to FNB n it was reversed and blocked by FNB.
After a few reversals the issue went away and some many months later i was contacted by a company called Alliance who were acting as debt collectors to pay a debt which was not mine. I explained the situation to them that I had not taken out any product or device or anything from Vodacom nor have I been their client.
I comp**** as they requested and provided them with my ID and information required as well as affidavit in order to resolve issue.
After receiving no feedback from Alliance I assumed the issue was finally resolved. But a few months later I was contacted by HP attorneys. Who not only only treated me like a ******** bt requested more information from me. It was only when i spoke to a manager after many days of attempting to get assistance that i was sent a form to complete.
Immediately after contact with HP attorneys i was debited again. I reversed the debit order of 3000 plus rands.
I am extremely dissappointed in the fact that I have to be harassed and called by persons asking for money bt also that the issue moves from one company to the other every few months and i have to be ill treated for a debt that was never mine.
*****ulent activity has taken place and Vodacom is not assisting. It affected my credit score when i had to apply for a home loan.This issue seems to continue to my detriment. I keep on having to defend myself on phone calls and the fact that it has stained my cedit record is a major concern when i have no contract or have not purchased any products from Vodacom.This is damaging my reputation and what once was a clean credit record is now a stained one with damaging implications for me. Vodacom continues to persue the matter against me and i am receiving no positive feedback regarding this issue.
It started at first where I noticed strange debit orders go off my bank account in small amounts and thereafter larger amounts by Vodacom. I reported it to FNB n it was reversed and blocked by FNB.
After a few reversals the issue went away and some many months later i was contacted by a company called Alliance who were acting as debt collectors to pay a debt which was not mine. I explained the situation to them that I had not taken out any product or device or anything from Vodacom nor have I been their client.
I comp**** as they requested and provided them with my ID and information required as well as affidavit in order to resolve issue.
After receiving no feedback from Alliance I assumed the issue was finally resolved. But a few months later I was contacted by HP attorneys. Who not only only treated me like a ******** bt requested more information from me. It was only when i spoke to a manager after many days of attempting to get assistance that i was sent a form to complete.
Immediately after contact with HP attorneys i was debited again. I reversed the debit order of 3000 plus rands.
I am extremely dissappointed in the fact that I have to be harassed and called by persons asking for money bt also that the issue moves from one company to the other every few months and i have to be ill treated for a debt that was never mine.
*****ulent activity has taken place and Vodacom is not assisting. It affected my credit score when i had to apply for a home loan.This issue seems to continue to my detriment. I keep on having to defend myself on phone calls and the fact that it has stained my cedit record is a major concern when i have no contract or have not purchased any products from Vodacom.This is damaging my reputation and what once was a clean credit record is now a stained one with damaging implications for me. Vodacom continues to persue the matter against me and i am receiving no positive feedback regarding this issue.