Unauthorised Debit Orders on FNB account

On 24 July 2015 (R3700) and on 28 July 2015 (R151) debit orders went of my FNB account. It showed as FNB Personal Loan on my statement, but I don't have any FNB Personal Loans?<br> I went to FNB branch, who directed me to call Direct Axis, where I spoke to Yolanda.<br> Yolanda from Direct Axis said on their system it shows that there is no active debit orders, I don't have a loan with them, loan from 2007 has been paid in full. <br> Yolanda will come back to me, hopefully soon as I need an urgent refund. When trying to call, you keep holding on forever, just to get through to somebody.<br> FNB can't reverse the 2 debit orders.<br> Is there anybody that can help and assist me with this issue PLEASE?<br> <br> What about the \Code of Banking"? [URL Removed] - has collected a debit order you did not authorise or in a manner you did not authorize<br> <br> \""Your bank may request you to provide proof of identity and to confirm the dispute. If your bank determines that the debit order is not authorised by yourself"