PN
Portia N

1 reviews | Active since Mar 2009

26 Jul 2016, 14:01

Unauthorised debit orders increasing

<p>I am not a person that always checks their account, but now of late when I did, I noticed about 8-10 unauthorised debit orders on my account. When I called First National Bank to enquire, I was merely told to reverse and stop the debit orders. Does this not impact on my credit? I just don't feel it is enough if nothing else is done internally to alleviate such transactions from happening. I am very unhappy about people trying their luck with my account in this manner and am feeling quite exposed by my bank. I would like to find out what is being done about this.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2016, 09:51
Official

Good Day nta2,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 976385.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)