CG
Corlia G

1 reviews | Active since Jul 2015

01 Oct 2015, 13:02

Unauthorised Debit Orders going of my FNB

Unauthorised FNB Debit Orders going of through my FNB account!<br> <br> On 29 September 2015 (R 1 000.00) another debit order went of my FNB account. It showed as FNB Personal Loan on my statement, but I don't have any FNB Personal Loans? This happened 2 months ago, and now again. When phoning FNB, you keep holding on forever,not getting anywhere.<br> <br> What about the \Code of Banking"? - > - <br> \""has collected a debit order you did not authorise or in a manner you did not authorize\"" .....<br> \""If your bank determines that the debit order is not authorised by yourself"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Oct 2015, 13:15
Official
Hello gouosca,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Loans who will provide you with feedback.

The reference number is 772262.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)