1 reviews | Active since Apr 2017
Unauthorised debit orders by FNB
<p>In March this year I noticed an unauthorised debit order of R129.99 from my FNB account. and then I had to go through having that reversed. This month I realised that another unauthorised debit order of R99.99 went off my acount. firstly, FNB charges us for each reversal, yet they do not protect us, as paying clients from such *****. secondly FNB says there is nothing they can do, the only option is to reverse, how do we keep trusting these banks with finances if our accounts are not protected ? it would seem that FNB deliberately throws us in the deep end allowing us to be victimised, since they end up charging us for the revesal of these unauthorised debit orders .</p>
Good day Ms. miyi
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. miyi
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***