LM
Lekoba M
1 reviews | Active since Sept 2015
15 Sept 2015, 08:48
Unauthorised debit orders
For months now I have been battling with unauthorised debit orders on my FNB transactional accounts. It has now become a routine to visit a branch to have these debit orders reversed. This morning I woke up to three debits orders (R99.99, R69.99, R89.99). Whenever I try to reverse these I am being told that these will incur a penalty or charge. I have instructed FNB to block off these debit orders. Perhaps I should move my account
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
15 Sept 2015, 10:15Hello lekobaf77,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 760387.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 760387.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply15 Sept 2015, 10:15
Official
Hello lekobaf77,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 760387.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 760387.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
