KM
Kgomotso M

1 reviews | Active since Jan 2013

18 Aug 2015, 11:30

UNAUTHORISED DEBIT ORDERS

I am very disappointed at how funds just seem to be disappearing from account. I have had an FNB cheque account for some years and was happy until recently when I started noticing that there are unauthorized debit order going from my bank. When I call the FNB online banking they advice you to go to a branch. The whole of this I have people debiting money from account and nothing seems to be working. Even when you stop them they manage to find a way to debit my account. <br> <br> Another query is that the level at which they handle this queries where I had wrong amounts being reversed and it affected my insurance, car tracker, my investment account and I was charged for this. I am thinking of switching to Capitec because of these complications I seem to be experiencing with FNB and I do not have the energy of having to fight the system anymore. I need to have a peace of mind and to know that my money is safe in the bank but I am skeptical with FNB and I have lost hope and trust in the bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2015, 11:52
Official
Hello k22malemane,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 742878.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)