EM
EUNICE M

1 reviews | Active since Mar 2018

28 Sept 2018, 09:45

UNAUTHORISED DEBIT ORDERS.

since January I experience night mares with this Unauthorized debit order. I am beginning to think FNB is working with this companies that rob people, because every month I have to go through unauthorized debit orders with them and when you call FNB they give you the same number which never gets answered; the worst part is FNB constantly charging me for reversal of this UNAUTHORIZED debit order, how does this happen every month for a company that is non existent and where do they get banking details? unless it's an inside job and FNB making money from these reversals on top of their monthly charges is seriously annoying. I every month reserve and stop this R99.00 next month R98.00 . I AM Tired of this debit reversal which means my money is not safe with FNB. On Saturday I received sms RE TRADE lodged a debit R98.00 debit order for date 28/09/2018. yesterday I have to draw all my money so that this FNB AND RE TRADE they don't find any money on my account I left R6.00 I logged a complaint on Monday not to authorize because I don't know this company FND did not even respond.iam working for fnb now monthly I must do and go to fnb for stop and reversal. I think to close this account go to another bank I don't mind changing banks as long I will have peace of mind. They making money with this dispute , stop and reversal. this is annoying and irritating straight.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Sept 2018, 10:18
Official

Good day Eunice Mogotsi,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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