1 reviews | Active since Mar 2011
Unauthorised debit orders
I almost every month get these R99 or more unauthorised debit orders. Everytime i complain, I am told to reverese these. By me reversing these FNB actually then charges me for utilising that reversal services. This is totally unfair as i did not authorise nor give FNB the go ahead to authorise these debits. May I please request that all debits be confirmed with me first.
Can we have FNB establish an authorising department to contact us and confirm if we have indeed requested these services from these people who debit our accounts.
Good Day pitsob ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day pitsob ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***