SM
Sarah M

1 reviews | Active since Feb 2015

26 Mar 2015, 13:55

unauthorised debit orders

My account id debited 99.99 or 89.99 by people or/and organisations I don't know - surely hackers. Every month I have to check my statements to see if there is anything to stop and reverse. And to top it up the bank charges me for these transactions - stopping. What the hell is that.?<br> <br> How come the bank is not able to pick up this trend and why am I being charged for trying to get my money back. <br> <br> ********** know that the bank is not sending sms for anything less than R100, hence this problem. This is not fair, and if it doesn't stop I'm considering jumping ship. This is not working at all. What about ppl who do not have resources to check their statements? My mom is experiencing the same problem.<br> <br> I have been banking with FNB since my tertiary days, and have never been disappointed like this.<br> <br> Please do something?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Mar 2015, 15:01
Official
Hello smonyaki,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 655716 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)