Unauthorised debit order. Zero feedback

I've had a debit order gone off on my account. I did not approve this debit order. The debit order name seems to be for my estate levies, which I pay via eft monthly.

I paid it on the 27th of June, via eft. I then noticed that my account was debited with the same amount on 2 July.

I logged onto my app and desputed this via the messages and the self service portal on the fnb app. I spoke to a agent and upon filling out the details she wanted for the dispute she logged off.

I then spoke to understand agent right after and gave the details. I was told to check in 24 hours later. This was 3 July

Again I got redirect and kind of left it at that.

This morning 8 July i wanted feedback as to what is happening. I then see on my account a R200 fee was deducted for paying this debit order(which i never approved) with not enough funds.

So now I'm being penalized on a unauthorised payment and i cannot get through to anyone for feedback.

This morning