Unauthorised Debit Order - Useless Call Centre

<p>Good Day,</p> <p> </p> <p>On 1 July 2017, my daughter's account, which is linked to my main account was debited with R99.00 by a company called Sky High. My ID number was used as a reference number.</p> <p> </p> <p>I tried calling the FNB call centre number ********** trying to reverse this debit order, as I did not authorise such a debit, and was placed on hold for almost 30 minutes before I eventually gave up.</p> <p> </p> <p>I would like FNB to explain what documentation they received in order to authorise this transaction. I would also like to get a call from FNB so that I can reverse this transaction, seeing that their call centre is not useful. I need answers......</p>