Unauthorised debit order/HONFEE 1 ITEMS ON 15/11/
I wanted to make a purchase on my account on the 15/11/2015 only to find out I could not because only to find out that on my atm mini statement it show me a not on stmnt ZAR for the amount of R510 which I don't know of. I then called the call centre they also confirmed they see nothing but now I see that I have a HONFEE 1 ITEMS ON 15/11/ for the same day for the amount of R75. what is going on as I don't know anything of this. if you need that I email you the mini statement then I can do so as I do not have time to go to a branch as I am currently looking for work as I was retrenched. please attend to this matter immediately.
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FNB (First National Bank)'s replyOfficial
25 Nov 2015, 11:35Hello KSL1980,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Pricing help desk who will provide you with feedback.
The reference number is 819699.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Pricing help desk who will provide you with feedback.
The reference number is 819699.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Nov 2015, 11:35
Official
Hello KSL1980,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Pricing help desk who will provide you with feedback.
The reference number is 819699.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Pricing help desk who will provide you with feedback.
The reference number is 819699.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)