1 reviews | Active since Aug 2012
Unauthorised Debit Order from Unknown Companies
I have stopped 9 unauthorized debit orders in my account from unknown companies from April this year until now. Every time I stop the debit orders they promise to investigate and come back to me but they never do, all I see is another debit order from a different unknown company for R99.99. After I have stopped the debit orders FNB still charges me a cancellation fee..... for what??? I am not the one who authorized the D/O so why must I pay a cancellation fee??<br> <br> FNB cannot explain to me how and why do they load debit orders without my consent. They can also not tell me who these people are.<br> <br> I am so tired of 'policing' my account each and every month. The answers I'm getting are just useless because the very next month the same thing happens again.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 799018.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 799018.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
