1 reviews | Active since Dec 2016

05 Jul 2018, 11:21

Unauthorised debit order from Old Mutual

Hi, I received this sms from FNB FNB :-) We have noticed that a new debit order(s) was paid from account ending...5395 on ********** 2: R250 Ref. Oldmutcol ********** ********** 701; If you are unaware of this debit order(s), contact Telephone Banking on ********** or your banker for further assistance. Alternatively, visit your nearest branch. Ts&Cs apply. FNB a div of FRB Ltd. I never gave Old Mutual permission or my banking details to take off a debit , so how did they get it right to take money out of my account ? Now FNB says I must pay to stop / reverse this ???? PLEASE SENT ME THE MANDATE THAT AUTHORISED THIS TRANSACTION ELSE IT IS ***** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jul 2018, 11:38
Official

Good day Adrian De Kock,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply05 Jul 2018, 14:30
Official

Good day Adrian De Kock,

Thank you for changing the review status.

I hope that your matter was addressed according and to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Premier Suites on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

Naomi Petersen

*** (option one)