AP
Andre P
1 reviews | Active since Mar 2009
28 Feb 2015, 18:38
Unauthorised Debit Order from FNB
I am unhappy with the way First National Bank treats its clients. An amount of R830.00 was debited from my FNB cheque account on the 28th February 2015 by FNB CARD, without my consent or knowlage.. account. <br> <br> This debit was done without my consent and is ******** and against the Law. Does the NCR agree to unauthorised debit orders. Is this practice good for the image of the bank and will I recommend FNB to my friends, family or even my collogue. I switched to FNB because I loved everything that was offered to me by the bank. I am reconsidering and will definitely take this matter further because it is *****. I also want my money refunded to me. <br> <br>
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
02 Mar 2015, 09:05Hello kdplani,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 635804.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 635804.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply02 Mar 2015, 09:05
Official
Hello kdplani,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 635804.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 635804.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
