1 reviews | Active since Oct 2017
Unauthorised debit order. *****. NO assistance.
I am furious. I have been ****med by Loan Zone SA. Debit orders went off my account, which I did not sign for, neither gave FNB the right to authorize this- stating ABSA(Wheel and tyre) but when I called ABSA they said it is Loan Zone SA. Loan Zone SA cannot even tell me where they are based neither the names of the operators I talked to. I went in to the bank YESTERDAY, I called the debit order number AND the ***** number numerous times, they told me to call back today.
The money is out of my account TODAY, they could have prevented this yesterday! Now I can't get through to FNB to reverse this debit order. I called the ***** line to ask for advice and assistance because this is ****, LOAN ZONE SA HAVE BEEN REPORTED NUMEROUS TIMES AS ****???????
How can FNB, where I thought my money is SAFE put this debit order of this ******** through my account!!!!!!! I thought a bank is suppose to protect you from ********. How can FNB tell me they have no advice for me? Why when I call the ***** number, nothing is done to assist me? This will make me move from this bank. I want to know how this will be reversed, stopped, blocked or prevented and if I do this, how my credit score will be affected. I will not be blacklisted or anything by this ********! Horrible assistance from FNB.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
