JP
Jacob P

1 reviews | Active since Mar 2011

21 Sept 2015, 17:55

Unauthorised debit Order(Complaint ref no :736568)

I have been having the Unauthorized debit Order issue for more than a year. I have complain ,signed numerous documents (dispute form )and this is the respond I got from the Banker and FNB twitter admin<br> <br> ***<br> <br> Thank you for your email.<br> <br> Please resend the debit order dispute form as the received is not clear. Please sent me a clear copy of the document and include page 2 with details of the debit order you would like to be reversed.<br> <br> Kind regards <br> <br> | Grace Koshane <br> ***<br> <br> RbJacobs ?@Rbjacobs ? Aug 5 <br> @teddy_douglas Remember all banks are a third party vendor to any debit order agreements as PASA rules currently pertain to debit orders<br> <br> RbJacobs ?@Rbjacobs ? Aug 5 <br> @teddy_douglas Yes, that's precisely why you have to report this. If you don't these culprits will not stop.<br> <br> Itumeleng Pheko ?@teddy_douglas ? Aug 5 <br> @FNBSA can you please sort out the issue of unauthorized debit order this has been happening since 2013 (reference number is KLXRPPL)<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Sept 2015, 12:51
Official
Hello phekoj,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 764007.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)