Unauthorised Debit Order- Charged to Stop It

Item: FNB (First National Bank)
Rating: 2
Author: Shehan R

I was **********ly debited and contacted the call centre to reverse it. It was reversed but now I see I have been charged for having my bank assist me in preventing *****. An amount of R50.<br> <br> So as customer must pay for the bank reversing a ********** debit order? Very disappointing FNB

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Replies (1)

FNB (First National Bank)'s replyOfficial

18 Apr 2016, 17:04

Hello Primo,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 907459.

Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply18 Apr 2016, 17:04

Official