Unauthorised debit order caused eBucks to be suspended.

My husband and I did a debit order switch for our home loan. The date on the debit order switch I asked for was end of June. However, fnb deducted the monies from his account end May. We noticed it and immediately made sure there is enought money in the account. But it now shows we defaulted. This means now that both our ebucks is suspended and we cannot enjoy any benefits. I repeatedly queried this issue and they tell me " why did I request a debit order switch a month prior" it only takes them 5 days to initiate it. No one told us. They then said they sent us an email to confirm the debit order will go of on May. They did not. My husband got a debi check mandate but no date was on that mandate.

Also I asked that his Insurance be changed to go off his account and it's still not done.

My main concern is depsite numerous correspondence substantiated with facts the fnb staff keep telling me it's my fault the debit order bounced and there is no effort to restore my default for my ebucks. I have phoned , I have emailed I have opened and lodged tickets. I don't want to complaint on a public forum. But at what stage will this get attention.

Worst of all I urged and convinced my husband to change from standard Bank to fnb to start building a profile to enjoy ebucks. And now I am embarrassed about the service.