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BR
Benny R

1 reviews | Active since Oct 2023

31 Oct 2023, 18:49

UNAUTHORISED DEBIT ORDER

What a very bad experience with FNB today , my account was debited by an unauthorised company with an amount of R5500 , i contacted FNB for them to reverse the amount and i was told they cant help as it is my responsibility , i then indicated to them that the same company had debited my account early this month and they reversed the amount and i also instructed them to stop the debit which now obviously wasnt done . I want my money back from FnB as they have failed to stop this debit and i want to close this account with them and move to another bank , im so fed up with this poor service

0
Replies (4)
BR
Benny R's update01 Nov 2023, 09:30
Reviewer Update
PLEASE RESOLVE THIS MATTER URGENTLY ,I WANT MY MONEY BACK ,THIS IS MONEY FOR MY CHILDREN'S SCHOOL FEES ,I HAVE BEEN TRYING TO RESOLVE THIS MATTER YESTERDAY BUT NO ONE FROM FNB WAS PREPARED TO ASSIST , THEY HANGED UP THE PHONES ,THIS IS VERY POOR SERVICE
BR
Benny R's update02 Nov 2023, 07:29
Reviewer Update
@FNB ,I have reeived no response from you regarding my case , i want my refund , im serioulsy loosing patience , if i have to take legal action against you guys i will do that , you failed to protect me as a client even when i have requested you to do so,I dont have R5500 currently in my account , so i need that money for me and my family .
BR
Benny R's update02 Nov 2023, 09:49
Reviewer Update
@ I have sent now 2 emails requesting feedback on my complaint and i have received no feedback , I sent it to Mr Faranaz Sayed who previously corresponded with me . I am really tired and i have referred the matter to the Ombudsman to be resolved .
BR
Benny R's update03 Oct 2024, 15:41
Reviewer Update
Good Day

FNB debited my account this morning with R800 , can you please explain this to me what is is for , my account is now on a negative ,please FNB ,assist me here