Unauthorised Debit Order

Dear FNB,<br> <br> My platinum cheque account was debited R3132.95 this morning due to arrears on my personal loan. This transaction was done without my knowledge. I then proceeded to speak to Loan Collections and spoke to a lady by the name of Gabsile Sangweni who then with a very annoyed tone of voice took my call and very much proceeded to speak to me in a very annoyed, uninterested tone of voice through out the duration of my call. She left me feeling very frustrated as I explained to her that I have not been working for the past 6 months and that the money debited was a credit from UIF and I have promised my daughters school to pay her school fees with it. I proceeded to explain that I currently have found work and this is my 1st month of working. I cannot understand how the bank can just access my account and debit an amount without contacting the account holder. The call wasn't resolved as she kept reiterating that there is absolutely nothing she can do. I find this very disappointing as where does this leave me as a consumer? What about my consumer right? Highly unacceptable. Disgruntled Customer.