TS
Tiffany S

1 reviews | Active since May 2015

05 Jul 2017, 14:36

Unauthorised Debit Order

<p>This is the second month that I have complained about unauthorised debits from my cheque account to my credit card</p> <p> </p> <p>last month they didnt reverse the amount. And we agreed that I will pay 300 this month</p> <p> </p> <p>Now they have debited another 1080, and refuse to reverse these funds. The service from FNB is terible!!!!!!! For two days now I have to beg someone to assist me</p> <p> </p> <p>I will no longer be part of this pathetic bank that cant assist clients with their own money</p> <p> </p> <p>I will spread the word on social media about this</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jul 2017, 14:56
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

I have logged a formal complaint and routed it to the relevant department for investigation and resolution. I have requested that they provide you with feedback.

Complaint reference number ***.

Regards,

Hello Peter Complaints

Naomi Petersen

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