Unauthorised debit order

<p>Your call centre service is ridiculous...I had to hold for over 8min before I could speak to a consultant however I couldnt even speak to anyone since I ran out of airtime while holding and mind you this line is meant to take emergency calls ..this also made me question the number of ********** cases that this bank deals with nonetheless i was eventually forced to use the self service cellphone banking to reverse the unauthorised debit order which also failed because unfortunately sundays are non banking days and therefore this means I cannot be assisted at all!</p>