Hellopeter
Share Your Experience
TM
Tshidi M

1 reviews | Active since Jun 2017

27 Sept 2018, 14:29

unauthorised debit order

I am so upset and disappointed with FNB for debiting my account, i have no debit orders authorised on the account and i called their contact ccenter i was on hold for 11 minutes just to be told that they are unable to help me and when i asked the agent said thats how FNB works. the debit order is internal for its for a credit card and what is more frustrating is the fact that i have already paid the credit for the month. my agreed payment method with the bank for the credit card is via EFT, this is not acceptable at all.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Sept 2018, 14:46
Official

Good day Tshidi Morema,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

TM
Tshidi M's update28 Sept 2018, 14:26
Reviewer Update
Good day, i had an agent call me yesterday and assured me that there will be a reversal on the above complaint processed today by 11AM, its midday and i havent received anything. i called ********** to find out why i still havent received the funds yet and the agent told me there is no complaint logged on my account for the debit order and she could not find the ref provided to me, she then said she will transfer my call to the complaints department but instead directed my call to a number that does not exist.