Unauthorised debit order

Item: FNB (First National Bank)
Rating: 1
Author: Lucia S

Good day

Please assist. I can an arrear personal loan with fnb. Arrangements have been made to pay R 5000 per month manually your collection agent. Please advise why my account has now been debited. I have given no authorisation for this. Kindly reverse this payment urgently

Helpful (0)

Replies (3)

Lucia S's updateReviewer Update

20 Sept 2018, 09:18

The amount is R500

Lucia S's update20 Sept 2018, 09:18

Reviewer Update

The amount is R500

Lucia S's updateReviewer Update

20 Sept 2018, 09:30

I have paid the R500 into your collection agents bank account, Unilaw on 25 August 2018. I cannot afforded more than the R500 at this stage. Can this payment be reversed asap please

Lucia S's update20 Sept 2018, 09:30

Reviewer Update

I have paid the R500 into your collection agents bank account, Unilaw on 25 August 2018. I cannot afforded more than the R500 at this stage. Can this payment be reversed asap please

FNB (First National Bank)'s replyOfficial

20 Sept 2018, 09:39

Good day Lucia,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply20 Sept 2018, 09:39

Official