1 reviews | Active since Oct 2009
Unauthorised debit order
FNB Connect.
I have cancelled my Contract Sim card which ended in Jan and they have confirmed the end date via sms however FNB connect continued to debit my account for March and April. I have since reversed this debit orders because when i phone the call center i cannot get the correct answer, the premier banking said someone will phone me. The person phoned me today at she did not have the full information, Really FNB connect has been pathetic interms of service, no one on the call center ever have the correct or able to to answer the question but always says some admin person will phone you. This ranks tops on the list of worse service
Good day Daniel,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Daniel,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)