1 reviews | Active since Nov 2017
Unauthorised debit order
Dear FNB
Please assist, this morning a debit order for R109 went off my account ref.Vmax Vh**********;. I stopped and reversed the debit order and called the call center to find out what happening. Spoke to a consultant and he said it doesn't show the company name but he can give me the contact details so i can call them and find out whats happening. This is not the 1st time this is happening, i thought is has come to an end but no. I'm really frustrated, do i need to change banks for this to stop? I wonder where are these people getting our details is it someone on the inside, i don't know i just want this to stop Please investigate, your assistance will be highly appreciated.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)