Unauthorised Debit Order

This morning I received an sms notification for a debit order of R130 on my account. On top of that, as it is with FNB, I also had to pay a R185 penalty fee because there was no fund in the account. The reference shows that it is for FNB insure. I phoned the call centre to find out what it is for and I was told that it was definitely for FNB insurance, but she cannot help me with it and she will put me through to the relevant department. The next thing I heard was "the number you have dialled have been changed, the new number is currently not available - please try again later". So now I'm reverting to HelloPeter since you already wasted my time and YOU have the audacity to slam me with a penalty fee when you yourself is as *********** as whoever is running this country. What is so nice about this is that I have this nice little app on my phone that can record calls. I will make the recording available on social media.