BP
Bernadette P
1 reviews | Active since Dec 2011
01 Dec 2015, 11:22
Unauthorised Debit order
I cannot understand why I needed to pay R80 for an unauthorised debit order to be reversed from my account. <br> I cannot understand that I need to sort this out myself when I am entrusting you to take care of my hard earned money. <br> I called in and the guy gave me a number to contact to sort it out myself!!! Its *****, unauthorised. Do you really think I would have gotten hold of that person? I have no dealings with Standard Bank online, I have an account with FNB!!! What is going to be done about this! <br>
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FNB (First National Bank)'s replyOfficial
01 Dec 2015, 13:25Hello Bernie1611,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 824771.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 824771.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply01 Dec 2015, 13:25
Official
Hello Bernie1611,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 824771.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.
The reference number is 824771.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)