Unauthorised debit on my account

Good day<br> <br> I received an email on 29 Oct 2015 with regard to a dispute I lodged in July 2015, I had bought Numetro Mobi-tickets online and experienced errors on the website (nm.toget.me) and had not received the Mobi-tickets however the amount was still debited from my account. I lodged the dispute after confirming with Mr. Grant Jabour of Electronicline Loyalty Solutions that there was a technical issue at Numetro and I was granted a refund by Electronicline. I was refunded the money as can be seen on my Aug 2015 statement. However on 29 Oct 2015, I received an email stating that no irregularities were found with the transaction and therefore the money will be re-debited from my account.<br> <br> I can't understand why FNB re-debit my account, I have not received the Mobitickets and I was refunded the money so everything should be resolved. I do NOT give FNB permission to re-debit my account.<br> <br> I attempted to [Email Removed] [Email Removed] [Email Removed] with supporting documents but nobody responded.<br> <br> I haven't deposited money into that account since Oct because I haven't been refunded. I am willing to settle the outstanding balance but not the R225 that was re-debited.