1 reviews | Active since Sept 2016

23 Mar 2017, 14:07

unauthorised debit on different account

<p>again fnb fails to amaze me i have outstanding loan account on with fnb that is about R296 i lost my job in february 2017 the debit that was suppose to go off my account was declined due insuffienct funds now what i dont understand i have a cheque account that with fnb but without my knowledge fnb loans deparment attached a debit to my cheque account with my consent dayligth ******* i did not authorise this and as far as know its *******,i want this debit to be stop and taken off my cheque account i will pay the settlement amount in the bank and change my bank asap,i hate your service nobody calls i have to call and wait 30 mins to be helped and what a shock to learn about the bank charges i paid close to 980 for bank charges on my cheque account i hate this bank they make and do as they please </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Mar 2017, 14:50
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)